Electrolux EFT 615 Technické informace stáhnout pdf (Strana 47)

Section 8 Frequently Asked Questions

8-6

Q. How can I check my payment history from Electrolux?

• Click on “Claims,” then click on “Payment

History.”

• Select “Electrolux,” then click on “OK.”

• Payment History will appear on the list.

Q. How many claim types are there?

• There are 5 different claim types:

1. In Warranty

2. Concession

3. Extended Service Agreement (ESA)

4. Out of Warranty

5. Stock Repair

6. Service Parts Warranty

7. Policy Claims

Q. What are the phone numbers for Electrolux?

Please see Page 9-1 and Page 9-2 for all Electrolux contact information.

Q. How long do I have to guarantee my work?

The Service Provider MUST guarantee their workmanship for 60 days.

Q. What is the Electrolux payment cycle?

All “S-Approved” status claims are processed every Thursday and forwarded to Electrolux for funding. Every Tuesday

ServicePower will process and release payment for the claims approved the previous week.

Q. Who do I call for a new account with Electrolux?

Please contact the appropriate RSQM to receive a new contract. Service Providers will receive an e-mail notication once

an agreement has been made and the RSQM enters the Service Provider’s information into the system.

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Electrolux EFT 615 Technické informace Strana 47