
Section 3 Warranty
3-6
Dehumidiers
Dehumidiers have a replacement warranty only. Service calls are not to be run on these products. Contact the Home
Comfort Department at
[email protected] or DDPS at
1-800-456-4669 if you receive a service request for one
of these units.
Defective Parts In & Out of Warranty
The Defective Parts Warranty changed on January 1, 2006. After a service part is installed on an out-of-warranty product,
the part will carry a 90-day parts warranty. If the part fails prior to 90 days, Electrolux will provide a replacement part at no
charge.
Damage/Cosmetic Repairs 60 Day Policy
Within the rst 60 days that the product is in the home, cosmetic or damage repairs will be covered in order to keep the
product in the consumer’s home.
Not Covered: Door Adjustments, Water Filters, Air Filters, Door Bins, Drawers, Dispenser cups, etc.
The 60-Day Policy in the consumer’s home is for new product only and does not include product sold Out-of-Box (display
models, product sold as blemish or scratch-and-dent, or previously sold product). Dealer stock is not covered for damage or
cosmetic repairs.
Proof of Purchase
It is the consumer’s responsibility to supply the Service Provider with proof of the date of purchase. It is the Service Provider’s
responsibility to supply Electrolux and/or the Servicer Assistance Center with such proof as requested for consumer warranty
verication. The technician, at his/her discretion, may accept the date given by the consumer. However, the technician is
expected to protect their company from the possibility of an invalid warranty claim by asking for the bill of sale. It is always in
the best interest of the Service Provider to insist that the consumer produce a bill of sale (or other proof of purchase) in every
instance. When a service invoice for a rst-year warranty claim is received at Servicer Assistance Center indicating that the
date of purchase is more than 24 months from the manufacture date (proof of purchase will be required), it may be reviewed
by that department to determine authenticity of the purchase date. Proof of purchase documentation may be requested from
the Service Provider at any time. Servicer Providers may scan and e-mail the POP to:
[email protected]. The
corresponding ServicePower claim number should be clearly indicated on the attachment.
Documentation Required:
• Copy of dealer invoice, shipping invoice, or bill of sale. (Photos are acceptable).
• Copy of the closing document of home sale (Installed by builder, not sold by a previous home owner).
• Copy of the rst lease document.
*If an appliance is installed by the builder of an apartment complex or is a Rent-to-Own appliance, the warranty starts on the
date of rst occupancy/lease and does not restart when re-leased.
Rent-To-Own Warranty (RTO)
Some Aaron’s RTO models may have a 2
nd
year parts and labor warranty. This list can be obtained from Aaron’s RTO.
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