
Section 7 Claim Processing
7-16
Proof of Purchase Required
Reason for Rejection:
The serial number reects a product that was manufactured more than 24 months prior to the day the call was received.
Resolution:
Acquire the necessary proof of purchase from the customer. Use the “Documents” tab on the claim to attach the POP to the
claim. Make any notes as necessary using the “Notes” tab. After the POP has been attached to the claim, contact the Servicer
Assistance Center at
1-866-646-6810 (option 3) or e-mail them at
[email protected] for help.
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