Electrolux EFT 615 Technické informace stáhnout pdf (Strana 43)

Section 8 Frequently Asked Questions

8-2

Q. Will consumers be able to call a Service Provider directly to schedule service or must all calls go through

the CEC?

• For Lowe’s, consumers are required to call Lowe’s prior to service scheduling.

• For all other Electrolux channel partners, the consumer may call the Service Provider directly. Consumers can nd

Service Providers either on their own, through the website (www.electrolux.com or www.Frigidaire.com) or by calling

Electrolux directly for a referral.

• Consumers that contact the CEC directly can schedule service through ServicePower Dispatch. Dispatch capabilities

launched on June 25th.

Q. Will Service Providers be able to check entitlements in ServicePower?

• Yes. In ServiceDispatch, select “Claims,” then select “Warranty Info.” (See image below) You can check some

service information if you have the correct model and serial number.

• Enter the correct manufacturer, model and serial number for the unit. Use the circled info ( ) button to help search

for correct model numbers.

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Electrolux EFT 615 Technické informace Strana 43